Cancellation Policies
Before accepting a cancellation request, we encourage our guests to reutilize/reschedule their booking for another date within 1 (one) year:
- If the cancellation is received between the dates of booking until 61 days before the date on which our services are due to begin, we will charge 15% of the total amount or a minimum US$ 200 (per guest) as cancellation fees. This deposit cannot be transferred to another booking.
- If the cancellation is received between 60 and 0 days before our services are set to begin, the full payment is non-refundable (100% cancellation fees).
For cancellations during peak season (December 15th to January 10th):
- If the cancellation is received between the dates of your booking and 121 days before the date on which our services are set to begin, we will charge 15% of the total amount or a minimum US$ 200 (per guest) as cancellation fees. This deposit cannot be transferred to another booking.
- If cancellation is received between 120 and 91 days before the date on which our services are set to begin, we will charge 25% of total amount or a minimum US$ 200 (per guest) as cancellation fees. This deposit cannot be transferred to another booking.
- If the cancellation is received between 90 and 0 days before our services are due to begin, the full payment is non-refundable (100% cancellation fees).
Land Tours & Yacht Tours:
- All groups and/or individuals that make a cancellation of land services/daily yacht tours between 60 and 31 days prior to the date on which our services are set to begin will be charged a US$ 100 (per guest) cancellation fee.
- For all groups and/or individuals that make a cancellation of land services/daily yacht tours between 60 and 31 days prior to the date on which our services are set to begin, the full payment is non-refundable.
For cancellations of special packages (such as Island-2-Island Hopping and other special programs), the following policies will apply:
- If the cancellation is received between the date of booking and 120 days before the date on which our services are set to begin, we will charge 15% of the total reservation amount or a minimum US$ 500 (per person) as cancellation fees. This deposit cannot be transferred to another booking.
- If cancellation is received between 119 and 90 days before the date on which our services are set to begin, we will charge 25% of the total reservation amount or a minimum US$ 500 (per person) as cancellation fees. This deposit cannot be transferred to another booking.
- If cancellation is received between 89 and 0 days before our services are set to begin, full payment is non-refundable (100% cancellation fees).